The Challenge
Consistent and accessible training is the bedrock for most customer focused companies. The over-riding challenge today is the delivery of high quality and realistic customer service training in an environment where idle time can be frequent but can peak at any point.
The Solution
A Serious Game segmented into 15minute chunks that is engaging, realistic and delivered directly to the agent's desktops, which can be completed in idle time. Using "LearningBeans Call Centre Coach" from PIXELearning, call centres are able to capture real life situations, allow agents to improve call handling and do business without losing days away in training.
A performance improvement solution that can be deployed at the seat avoiding costly time away from the front line.
Immersed in a role play scenario, the agents navigate through the call ensuring customer satisfaction remains high, whilst maximising call impact whether that be sales or efficient service for example.
Continual, visual and instant feedback is integrated into the simulation with elements such as a customer satisfaction indicator and call handling strategy diagrams. Once finished, the agent can immediately apply the lessons learned from the simulation to the next call in the queue.
The solution is tailored to accurately reflect your business.
Typical Scenarios are;
- Retention
- New Sales
- Fault Handling
- New Product Introduction
- Cross Selling
- etc....
Contact
For more information please contact sales@pixelearning.com
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